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发表于 2021-4-30 17:21:58
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工作描述:
1 N. a9 X: M8 e) W' ~8 WJob description:* O: Z5 L' ^; _" F( O
负责解决公司客户的询问和投诉。; I0 K! u# q- w. t! y3 w6 ?' {
Be responsible for customer enquiries and complaints. ' s3 C: F7 p1 W/ E( j9 E
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工作职责:* s) S7 K: Z; @3 F
Responsibilities:$ A6 Y# r0 ]# n+ i' w; Y
1.调查和解决客户的询问和投诉。4 \7 ]! O- u: {7 `: o2 u
Investigating and resolving customer enquiries and complaints.! J: S# C m3 e/ T% f' _1 P: L4 E' b
2.针对客服的需求,给相关部门与人员提供建议。
_1 ?1 q" K/ XAdvise relevant staff/departments of any specific customer requirements.
! M# m, {8 A' ]7 J3.实时更新并维护客户的详细资料。+ u3 H" \. U2 w" N! p; M7 v7 W
Ensure that all customer details are updated when necessary.
: b; P- y* e6 P1 [% k* z8 N+ G4.按要求完成行政和工作任务。协助负责泰国办公室的建立及运营。与总部同事对接日常工作,包括商务对接、HR对接、运营对接等。; b+ _6 A k2 l5 k
Perform administrative and general office tasks as required. assisting and synchronizing with Beijing office about daily works in Thailand, including: business, HR, Operations ect..
# S2 \" a L% k0 C8 K% V5.努力实现关键绩效目标,包括客户服务评级。
. x' x( d$ x& C, N7 pWorking towards key performance targets, including customer service rating.
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任职要求:6 y% k j8 Y& |
Requirements:' X% n# x' H9 A
1.获得学院证书及以上,专业不限。: ~, @0 g# o' B4 z7 w
College diploma or higher in any fields./ z- b- b5 N* V/ ]& R% I
2.能使用英语进行交流。4 R, |6 S/ k7 e* W
Able to communicate in English.4 U( X/ `. E9 t5 p! |2 w; l6 i
3.一年左右客户服务工作经验,应届生亦可申请。
, u! g9 g# R8 E0 w+ Kone year experience in customers services (New graduate are welcome).
' s/ E, U4 ~) G6 A4 \# z4.具有高度的责任心、主动性、积极性和快速学习能力* h& |( h/ p- B9 r; A6 t* s
Highly responsible, initiative, proactive and fast learner.( d& C8 F" l% _1 _! S2 [
5.良好的沟通能力,以客户为导向,解决问题的能力。
! f# V; l9 p7 N5 y. \ I J- SGood communication, customer-oriented, problem solving skills. |
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